VIXO is a platform that uses real-time, algorithm-driven strategies to identify and execute trades on your behalf.
x
FAQ
Get quick answers to the most common questions about VIXO.
-
01
What is VIXO?
VIXO is a platform that uses real-time, algorithm-driven strategies...
-
02
Who can use VIXO?
Both new and experienced traders are welcome. However, some...
Both new and experienced traders are welcome. However, some regions may have restrictions based on local regulations.
-
03
Does copy trading require experience?
No. Our system handles the heavy lifting, so even beginners...
No. Our system handles the heavy lifting, so even beginners can follow advanced strategies without deep market knowledge.
-
04
Is my money held by VIXO?
No. Your funds stay in your linked brokerage account...
No. Your funds stay in your linked brokerage account. We simply place trades through your broker.
-
01
How do I pay for my subscription?
You can pay via credit card, PayPal, or other supported payment...
You can pay via credit card, PayPal, or other supported payment methods, billed monthly unless stated otherwise.
-
02
Can I upgrade or downgrade at any time?
Yes. You can switch to a different plan whenever...
Yes. You can switch to a different plan whenever you like; any rate changes will apply from your next billing cycle.
-
03
Are there any hidden fees?
We only charge the monthly subscription fee for your chosen...
We only charge the monthly subscription fee for your chosen plan. Always check with your broker for their own commissions or spreads.
-
04
What if my payment fails?
You’ll typically receive a notification. You can update...
You’ll typically receive a notification. You can update your payment details and retry. If unresolved, access to paid features may be limited until the issue is resolved.
-
01
Which brokers does VIXO support?
We currently support MetaTrader 4, MetaTrader 5, cTrader...
We currently support MetaTrader 4, MetaTrader 5, cTrader, DXTrade, TradeLocker, and Match Trade. More may be added over time.
-
02
How do I connect my brokerage account?
Simply log into your VIXO dashboard, select your broker...
Simply log into your VIXO dashboard, select your broker from the list, and follow the on-screen steps to authorize the connection.
-
03
Can I link multiple accounts?
Yes. You can connect multiple brokerage accounts if you want...
Yes. You can connect multiple brokerage accounts if you want to diversify or maintain separate portfolios.
-
04
Is a demo or paper trading option available?
If your broker supports demo accounts, you can connect...
If your broker supports demo accounts, you can connect that to VIXO and test trades in a risk-free environment.
-
01
How are trades generated?
Our algorithm continuously monitors market data and executes...
Our algorithm continuously monitors market data and executes trades when specific signals or patterns are detected.
-
02
Are results guaranteed?
No. All trading involves risk, and past performance does not...
No. All trading involves risk, and past performance does not guarantee future results. However, our algorithm is designed to maximize potential opportunities.
-
03
Do I need to be online for trades to execute?
No. Trades are executed automatically in real-time, even if...
No. Trades are executed automatically in real-time, even if your device is offline.
-
04
Which markets can I trade with VIXO?
Currently, our interest is focused on Forex (Major currency markets)...
Currently, our interest is focused on Forex (Major currency markets), Metals (Gold/Silver), Energy (Oil/Gasoline/Natural Gas), Major Crypto Markets (BTC/ETH), and Indices (Nasdaq, S&P500, Dow, and Russell 2000). More instruments will be added in the future.
-
01
How can I reach the VIXO support team?
You can contact us via email or by submitting a support ticket...
You can contact us via email or by submitting a support ticket through your VIXO dashboard.
-
02
When can I expect a response?
We strive to respond to all inquiries within 24 hours, though...
We strive to respond to all inquiries within 24 hours, though response times can be faster during business hours.
-
03
Why aren’t trades showing in my account?
Common reasons include plan limits, a paused connection, or...
Common reasons include plan limits, a paused connection, or broker-specific issues. Double-check your account settings or contact support for help.